Application Monitors

Configuring Uptime Infrastructure Monitor Agent Monitors

To configure Uptime Infrastructure Monitor Agent monitors, do the following:

1. In the Uptime Infrastructure Monitor Agent monitor template, complete the monitor information fields.
   To learn how to configure monitor information fields, see Monitor Identification.
2. Complete the following options by clicking the checkbox beside each option, then specifying a warning and critical threshold.
   If the thresholds that you set are exceeded, then Uptime Infrastructure Monitor generates an alert. For more information, see Configuring Warning and Critical Thresholds.
   
   • Major
     The major version number of the agent. For more information, see Understanding Major and Minor Versions.
   • Platform
     The operating system on which the agent is installed and running.
   • Response Time
     Enter the Warning and Critical Response Time thresholds for the length of time a service check takes to complete. For more information, see Configuring Warning and Critical Thresholds.
3. To save the data from the thresholds for graphing or reporting, click the Save for Graphing checkbox beside each of the metrics that you selected in step 3.
4. Complete the following settings:
   
   • Timing Settings (see Adding Monitor Timing Settings Information for more information)
   • Alert Settings (see Monitor Alert Settings for more information)
   • Monitoring Period settings (see Monitor Timing Settings for more information)
   • Alert Profile settings (see Alert Profiles for more information)
   • Action Profile settings (see Action Profiles for more information)
5. Click Finish.

Configuring Exchange 2003 Monitors

To configure an Exchange 2003 monitor for your Microsoft Exchange 2000 or 2003 server, do the following:

1. Complete the monitor information fields.
   To learn how to configure monitor information fields, see Monitor Identification.
2. Complete the following settings by clicking the checkbox beside each option, and then specifying a warning and critical threshold.
   If the thresholds that you set are exceeded, then Uptime Infrastructure Monitor generates an alert. For more information, see Configuring Warning and Critical Thresholds.
   
   • Web Mail Sends Per Second
     The maximum number of messages that can be sent from the Exchange server each second.
   • Web Mail Auths Per Second
     The maximum number of authorization requests that can be sent to the Exchange server each second.
   • SMTP Bytes Sent Per Second
     The total number of bytes sent per second by the Exchange SMTP server.
   • SMTP Bytes Received Per Second
     The total number of bytes received per second by the Exchange SMTP server.
   • SMTP Bytes Total Per Second
     The total number of bytes of information passing through the Exchange SMTP server each second.
   • SMTP Local Queue Length
     The number of messages in the SMTP queue that are scheduled for local delivery.
   • SMTP Messages Per Second
     The maximum number of messages per second that are allowed by the SMTP server.
   • SMTP Inbound Connections
     The number of incoming connections that the SMTP server allows.
   • SMTP Outbound Connections
     The number of outbound connections that the server allows to all remote domains.
   • SMTP Connection Errors Per Second
     The number of number of connection errors that occur per second.
   • Response Time
     Enter the Warning and Critical Response Time thresholds. For more information, see Configuring Warning and Critical Thresholds.
3. To save the data from the thresholds for graphing or reporting, click the Save for Graphing checkbox beside each of the metrics that you selected in step 2.
4. Complete the following settings:
   
   • Timing Settings (see Adding Monitor Timing Settings Information for more information)
   • Alert Settings (see Monitor Alert Settings for more information)
   • Monitoring Period settings (see Monitor Timing Settings for more information)
   • Alert Profile settings (see Alert Profiles for more information)
   • Action Profile settings (see Action Profiles for more information)
5. Click Finish.

Configuring Exchange Monitors

To configure an Exchange monitor for your Microsoft Exchange 2007 or 2010 server, do the following:

1. Complete the monitor information fields.
2. To learn how to configure monitor information fields, see Monitor Identification.
3. Complete the following settings by clicking the checkbox beside each option, and then specifying a warning and critical threshold.
   If the thresholds that you set are exceeded, then Uptime Infrastructure Monitor generates an alert. For more information, see Configuring Warning and Critical Thresholds.
   
   • SMTP Bytes Sent Per Second
     The total number of bytes sent per second by the Exchange SMTP server.
   • SMTP Bytes Received Per Second
     The total number of bytes received per second by the Exchange SMTP server.
   • SMTP Messages Sent Per Second
     The maximum number of messages sent per second allowed by the SMTP server.
   • SMTP Messages Received Per Second
     The maximum number of messages received per second allowed by the SMTP server.
   • SMTP Average Bytes Per Message
     The average number of message bytes per inbound message received, indicating the size of messages received through an SMTP receive connector.
   • SMTP Inbound Connections
     The number of incoming connections that the SMTP server allows.
   • SMTP Outbound Connections
     The number of outbound connections that the server allows to all remote domains.
   • Average Delivery Time
     The average time, in milliseconds, between an Exchange server receiving a message from the client, and an Exchange server delivering the message to an Inbox.
   • Active Connections
     The number of connections to the Exchange store that have shown activity in the last 10 minutes.
   • Active Client Logons
     The number of clients that performed any action within the last 10-minute time interval.
   • Active User Count
     The number of unique user connections that have logged on to the server and shown activity in the last 10-minute time interval.
   • Current Webmail Users
     The number of unique users currently logged in to Outlook Web Access. This counter decreases when users manually log out or their sessions time out.
   • Webmail User Logons Per Second
     The number of Outlook Web Access logins or login attempts per second.
   • RPC Averaged Latency
     The average time, in milliseconds, it takes for the last 1,024 packets to be processed.
   • RPC Operations Per Second
     The rate that RPC operations occur, and implicitly, how how many RPC requests are outstanding.
   • RPC Requests
     The number of client requests that are currently processed by the Exchange store.
   • Response Time
     Enter the Warning and Critical Response Time thresholds. For more information, see Configuring Warning and Critical Thresholds.
4. To save the data from the thresholds for graphing or reporting, click the Save for Graphing checkbox beside each of the metrics that you selected in step 2.
5. Complete the following settings:
   
   • Timing Settings (see Adding Monitor Timing Settings Information for more information)
   • Alert Settings (see Monitor Alert Settings for more information)
   • Monitoring Period settings (see Monitor Timing Settings for more information)
   • Alert Profile settings (see Alert Profiles for more information)
   • Action Profile settings (see Action Profiles for more information)
6. Click Finish.

Configuring IIS Monitors

To configure IIS monitors, do the following:

1. In the IIS monitor template, complete the monitor information fields.
   To learn how to configure monitor information fields, see Monitor Identification.
2. Complete the following settings by clicking the checkbox beside each option, and then specifying a warning and critical threshold.
   If the thresholds that you set are exceeded, then Uptime Infrastructure Monitor generates an alert. For more information, see Configuring Warning and Critical Thresholds.
   
   • Bytes Sent / Sec.
     The number of bytes that are sent by the server each second.
   • Bytes Received / Sec.
     The number of bytes that are received by the server each second.
   • Anonymous Users / Sec.
     The rate, in seconds, at which users have made anonymous requests to the IIS server.

   • Non-anonymous Users / Sec.
     The rate, in seconds, at which registered users have made non anonymous requests to the IIS service.

     IIS 6.0+ treats both an anonymous and a non-anonymous user request as a new user.
   • Current Connections
     The number of active connections to the IIS server.
   • Connection Attempts / Sec.
     The number of connection attempts that are made, per second, since the IIS server was started.
   • Logon Attempts / Sec.
     The number of attempts, per second, that are made to log on to the server.
   • Get Requests / Sec.
     The rate, in seconds, at which HTTP requests using the GET method are made to the server.
   • Post Requests / Sec.
     The rate, in seconds, at which HTTP requests using the POST method are made to the server.
   • CGI Requests / Sec.
     The rate, in seconds, at which the server is processing simultaneous CGI (Common Gateway Interface) requests.
   • ISAPI Requests / Sec.
     The rate, in seconds, at which the server is processing ISAPI extension requests.
     ISAPI enables programmers to develop Web applications that are tightly integrated with IIS. ISAPI can also provide security functions to Windows servers and database connections through IIS.
   • Not Found Errors / Sec.
     The maximum number of 404 file not found errors - indicating that the requested document cannot be found on the server - that can occur each second.
   • Response Time
     Enter the Warning and Critical Response Time thresholds for the length of time a service check takes to complete. For more information, see Configuring Warning and Critical Thresholds.
3. To save the data from the thresholds for graphing or reporting, click the Save for Graphing checkbox beside each of the metrics that you selected in step 3.
4. Complete the following settings:
   
   • Timing Settings (see Adding Monitor Timing Settings Information for more information)
   • Alert Settings (see Monitor Alert Settings for more information)
   • Monitoring Period settings (see Monitor Timing Settings for more information)
   • Alert Profile settings (see Alert Profiles for more information)
   • Action Profile settings (see Action Profiles for more information)
5. Click Finish.

Monitoring WebLogic

In order for Uptime Infrastructure Monitor to collect information from a WebLogic server, the the Internet Inter-Orb Protocol (IIOP) must be enabled on your WebLogic server.

To enable prepare your WebLogic server for monitoring, do the following:

1. Open your WebLogic server in the administration console. 
2. In the settings for the server, flick the Protocols tab, then the IIOP tab.
3. Enable IIOP on your server.
4. Enter a Default IIOP Username.

5. Enter and confirm a Default IIOP Password for the user.

   The user name and password created here are used when configuring a WebLogic service monitor in Uptime Infrastructure Monitor.

6. If possible, restart the WebLogic server.

Configuring WebLogic Monitors

To configure monitors for WebLogic, do the following:

1. In the WebLogic monitor template, complete the monitor information fields.
   To learn how to configure monitor information fields, see Monitor Identification.
2. Complete the following fields:
   
   • Username
     The IIOP user name you created when you first enabled IIOP on the WebLogic server.
   • Password
     The IIOP password you created when you first enabled IIOP on the WebLogic server.
   • WebLogic Port
     The number of the port number on which the WebLogic server is listening. The default is 7001.
3. Limit the returned results of a specific resource type by completing some of the following fields:
   
   • Number of Results
     A limit on the number of matching application resources, whose metrics are collected.
   • EJB Name Regex Filter
     A regular expression used to limit metrics collection to a specific EJB or set of EJBs.
   • Servlet Name Regex Filter
     A regular expression used to limit metrics collection to a specific servlet.
   • JDBC Resource Name Regex Filter
     A regular expression used to limit metrics collection to a specific JDBC resource.
4. Specify a warning and critical threshold for the following:
   
   • the appropriate WebLogic metrics
     For more information about each metric, see Connection Pools.
   • Response Time
     This is the length of time a service check takes to complete.
   For more information on using thresholds to set alerts, see Configuring Warning and Critical Thresholds.
5. To save the data from the thresholds for graphing or reporting, click the Save for Graphing checkbox beside each of the metrics that you selected in the previous step.
6. Complete the following settings:
   
   • Timing Settings (see Adding Monitor Timing Settings Information for more information)
   • Alert Settings (see Monitor Alert Settings for more information)
   • Monitoring Period settings (see Monitor Timing Settings for more information)
   • Alert Profile settings (see Alert Profiles for more information)
   • Action Profile settings (see Action Profiles for more information)
7. Click Finish.

Deploying the WebSphere Performance Servlet

The WebSphere performance servlet uses WebSphere’s Performance Monitor Interface (PMI) infrastructure to retrieve performance information from a WebSphere Application Server. The information that the servlet collects is saved to an XML file.

By default, the PMI is enabled on the WebSphere server and is set to collect the performance metrics that Uptime Infrastructure Monitor supports. Before Uptime Infrastructure Monitor can begin collecting information from a WebSphere server, you must deploy the performance servlet in the WebSphere directory that contains your Web application.

To deploy the performance servlet do the following:

1. On the WebSphere server, locate the following file:
   install_root/perfServletApp.ear
   Where install_root is the directory under which WebSphere is installed.
2. Copy the file perfServletApp.ear to the directory in which your Web application is installed. For example:
   install_root/installedApps/<cell_name>/DefaultApplication.ear/DefaultApplication.war/WEB-INF/classes
   Where:
   
   •  install_root is the directory under which WebSphere is installed.
   •  <cell_name> is the name of the WebSphere node under which your Web application is installed.

Configuring WebSphere Monitors

To configure a WebSphere monitor, do the following:

1. On the WebSphere monitor template, complete the monitor information fields.
   To learn how to configure monitor information fields, see Monitor Identification.
2. Complete the following fields:
   
   • WebSphere Port
     The number of the port number on which WebSphere is listening. The default is 9080.
   • Response Time
     Enter the Warning and Critical Response Time thresholds. For more information, see Configuring Warning and Critical Thresholds.
3. Optionally, click the Save for Graphing checkbox beside the Response Time option to save the data for a metric to the DataStore, which can be used to generate a report or graph.
4. Complete the following settings:
   
   • Timing Settings (see Adding Monitor Timing Settings Information for more information)
   • Alert Settings (see Monitor Alert Settings for more information)
   • Monitoring Period settings (see Monitor Timing Settings for more information)
   • Alert Profile settings (see Alert Profiles for more information)
   • Action Profile settings (see Action Profiles for more information)
5. Click Finish.

Using the Web Application Transaction Monitor

Use the Web Application Transaction monitor to record a series of URLs that together make up a transaction. This recording should be of a transaction that acts as a suitable test of your Web application delivery infrastructure.

During the recording process, declare checkpoints that demarcate significant stages in the Web transaction. Isolating the different stages in an end-user transaction allows you to view stage-specific speed tests in reports, which ultimately helps you identify where problem areas exist.

For example, if a transaction relies on processing on the application layer, makes multiple calls to the data layer, and is accessible worldwide, creating checkpoints during the recording phase helps you ascertain whether the application server, database management server, or network may be the reason behind a poorly performing transaction.

The following sample checkpoints could be created for an e-commerce transaction:

• Browse Catalog
• Add to Shopping Cart
• Checkout
• Credit Card Validation

The following sample checkpoints could be created for an internal office transaction:

• Login
• Browse Orders
• View Order Details

Configuring Web Application Transaction Monitors

You can define Web application transactions by manually stepping through one and declaring checkpoints at key stages:

1. Open a Web browser, and configure its proxy settings so that you can record a transaction:
   
   • Open the dialog where network and connection settings are made.
   • Configure the browser’s proxy to “localhost” on port 8001.
   • Ensure these settings also are applied to SSL or secure communications.
   • Set the proxy to bypass the Monitoring Station.
     This step requires you to select an option such as “no proxy” or “bypass proxy server,” and may also require you to manually enter your Monitoring Station URL or IP address.
   Using the monitor as a proxy allows it to intercept Web traffic as you generate it.
2. In the browser, navigate to the starting point of the Web application whose performance you are monitoring.

3. In the Uptime Infrastructure Monitor Add Service window, select the Web Application Transaction monitor, then click Continue.
   The Web Application Transaction Recorder is displayed, and the monitor is now listening on port 8001 for traffic.

   Ensure your browser's Java plugin is updated to the latest, most secure version.

4. Begin stepping through the Web transaction as an end user, providing the required data or actions.
   Every URL visited during the transaction is logged and displayed in the recorder.

   The Web Application Transaction monitor records all data inputted during recording: this includes any login information. It is recommended that you use a test account for the Web application, otherwise any user data is visible in the recorded script.

5. At each major step in the Web transaction that signals a new analysis point, enter a checkpoint name in the text box at the top of the window, then click Mark Checkpoint.
   For example, create a checkpoint at a transaction step where the application takes user-inputted data and makes database calls.

   You can later set Warning and Critical thresholds that apply to every segment declared in your recording. It is recommended that the divisions between your checkpoint intervals are reasonably consistent.
6. Continue to repeat steps 4 and 5 until you have completed enough of the Web transaction to test it, then click Next.

7. Complete the monitor information fields.
   To learn how to configure monitor information fields, see Monitor Identification.

   Even though the Web application performance is not directly tied to an Element’s performance, making this selection is still required: the service based on this monitor needs to be associated with an Element in order to be viewed in areas such as Global Scan or Infrastructure.
8. Configure the Web Application Transaction Settings:
   
   • Script to play back
     If desired, optimize the playback script (e.g., remove extraneous URLs such as image downloads).
   • Text that must appear
     Enter a text string that can be used to confirm the script playback was successful (e.g., a phrase that appears on the final page of the application). If the monitor does not find this text, its status changes to Critical. By providing mandatory text, you can ensure an alert is triggered in cases where a Web application is malfunctioning, but checkpoint-to-checkpoint times are fast enough to fulfill response time requirements.
   • Text that must not appear
     Enter a text string that should not appear at any point during the script playback (e.g., a client- or server-error HTTP status code). If the monitor finds this text, its status changes to Critical. Use this feature, as you would use mandatory text, to ensure a malfunctioning application triggers an alert.
   • User Agent String
     Select the Web browser and version used to record the script. This selection determines the user agent string used in the HTTP requests to the application server, and should be provided in case the application blocks access by scripts.
   • Checkpoint Times
     Enter the Warning and Critical Checkpoint Time thresholds. An alert is generated with these thresholds if any of the recorded Web transaction’s checkpoint times exceeds the supplied values.
   • Response Time
     Enter the Warning and Critical Response Time thresholds. An alert is generated with this threshold if the entire transaction playback time exceeds the supplied values. For more information, see See Configuring Warning and Critical Thresholds .
9. Enter Warning- and Critical-level thresholds for the overall response time of the monitor.
   Most of the monitor’s Response Time is comprised of the Delivery Time and the Retrieve Time. Ensure the values provided for the Response Time thresholds roughly correspond with those provided for the other thresholds. For more information, see Configuring Warning and Critical Thresholds.
10. Complete the following settings:
    
    • Timing Settings (see Adding Monitor Timing Settings Information for more information)
    • Alert Settings (see Monitor Alert Settings for more information)
    • Monitoring Period settings (see Monitor Timing Settings for more information)
    • Alert Profile settings (see Alert Profiles for more information)
    • Action Profile settings (see Action Profiles for more information)
11. Click Finish.

Viewing and Diagnosing Web Transaction Performance

To view Web transaction performance via playback, create a Service Metrics graph for the Web Application Transaction monitor’s system. To generate a Service Metrics graph, either select the system to which the Web Application Transaction monitor is associated in Infrastructure, or the monitor itself in the main Services panel. Click the Graphics tab, then click Service Metrics.

The Service Metrics graph shows how long each transaction segment took to complete during playback, and in doing so, provides an end-to-end performance snapshot of the components of your infrastructure that deliver applications to users. For example, the following metrics graph shows that the execution of the comments found in checkpoint3 took excessively long to complete:

Because other checkpoints performed well, the poor performance of a single checkpoint indicates possible issues with a particular server, and not the network infrastructure. This theory can be further investigated by looking at the performance metrics for the server in question.

Use the Web Application Transaction monitor’s playback script to verify which servers are used during a problem checkpoint. In the Service Instances panel, click the monitor to view the script, then locate the system that is accessed (e.g., with GET and POST commands). Use this as an investigative starting point: although an application or Web server is often referenced in the script, the problem may be found deeper in the application stack (e.g., a database server to which the referenced Web server makes calls during the checkpoint).

Using Web Transaction Performance in SLA Reports

Your Web applications typically call on systems on the application and database tiers, as well as make use of internal- and external-facing network devices. Because the Web Application Transaction monitor directly reports on the performance of a Web transaction, it in effect indirectly reports on the health of your IT infrastructure as a whole.

This broad reporting coverage makes the Web Application Transaction monitor an ideal monitor to include in service level agreement reports.

For more information on SLA reports, see Reports for Service Level Agreements.

Configuring Email Delivery Monitors

Define the Email Delivery monitor by providing information about the outgoing and incoming mail servers:

1. Complete the monitor information fields.
   To learn how to configure monitor information fields, see Monitor Identification.

   Once created, the Email Delivery monitor service can be included with status reports for the system or group you select. If this monitor is reporting outgoing mail delivery times, the system should be a monitored SMTP server; if incoming mail delivery times are measured, the system should be a monitored POP3/IMAP mail server.

2. Complete the Outgoing Email Settings:
   
   • SMTP Hostname
     Provide the name or IP address of the SMTP server.
   • SMTP Port
     Provide the port used to communicate with the SMTP server. Leave this field blank to use the default SMTP port (25).
   • SMTP Username
     Provide the authenticated SMTP user name.
   • SMTP Password
     Provide the authenticated SMTP user password.
   • SMTP Uses SSL
     Specify whether the SMTP server sends and receives encrypted communication using SSL.

   • Destination Email Address
     Enter the test email address used by the monitor. The monitor sends an email to this address, and this address is checked for receipt of the test email.

     Although the Email Delivery monitor attempts to promptly find and delete test emails, network issues may prevent timely cleanups. To avoid potential Inbox clutter, it is recommended that you create a dedicated test email account as the destination address.

   • Delivery Time
     Enter the Warning and Critical Delivery Time thresholds. The smallest unit of time used for these thresholds is seconds. Given the speed at which SMTP servers should finish processing an outgoing email, is it recommended that you set the Warning threshold to one second.
3. Complete the Incoming Email Settings:
   
   • POP3/IMAP Hostname
     Provide the name or IP address of the mail server.
   • POP3/IMAP Port
     Provide the port used to communicate with the mail server. Leave this field blank to use the default POP3 or IMAP port (110 and 143, respectively).
   • POP3/IMAP Username
     Provide the login name for the destination email account.
   • POP3/IMAP Password
     Provide the password for the destination email account.
   • POP3/IMAP Uses SSL
     Specify whether the mail server sends and receives encrypted communication using SSL.
   • Retrieve Time
     Enter the Warning and Critical retrieval time thresholds. The smallest unit of time used for these thresholds is seconds, and the monitor checks for receipt of the test mail in five-second intervals. Enter values in multiples of five.
4. Enter Warning- and Critical-level thresholds for the overall response time of the monitor.
   Enter the Warning and Critical Response Time thresholds. An alert is generated with this threshold if the combined email delivery and response time exceeds the supplied values. For more information, see Configuring Warning and Critical Thresholds.
5. Complete the following settings:
   
   • Timing Settings (see Adding Monitor Timing Settings Information for more information)
   • Alert Settings (see Monitor Alert Settings for more information)
   • Monitoring Period settings (see Monitor Timing Settings for more information)
   • Alert Profile settings (see Alert Profiles for more information)
   • Action Profile settings (see Action Profiles for more information)
6. Click Finish.

Diagnosing and Reporting Email Delivery Problems

If the Email Delivery monitor reaches a Critical state, the first investigation step is to review the message produced by Uptime Infrastructure Monitor. In the System Status panel, view the message belonging to the system to which the monitor is attached, which should point you in the right direction. For example, the status message below indicates the monitor reached a critical state because the retrieval time from an external POP3 server exceeded the defined threshold; your SMTP server is most likely not responsible for the delay:

Speculation based on the status message can be confirmed using a Service Metrics graph for the Email Delivery monitor’s system.  This graph indicates whether the delivery and retrieval time are within acceptable limits (below left), or if one or both are unusually long (below right):

To generate a Service Metrics graph, either select the system to which the Email Delivery monitors are associated in Infrastructure, or the monitor itself in the main Services panel. Click the Graphics tab, then click Service Metrics.

Even if the Service Metrics graph indicates delivery and retrieval times are not exceeding defined thresholds (and Uptime Infrastructure Monitor is not sending out critical alerts), it is still an ideal investigative starting point if you are getting critical feedback from your users about email delivery times.

If the Email Delivery monitor’s Service Metrics graph confirms that there are delays somewhere within your network infrastructure, you can investigate further by using the service monitor you created for your mail server. Co-ordinate your Email Delivery monitor’s metrics graphs or reports with those from a service monitor you have assigned to your mail server (e.g. Exchange) while focusing on metrics that may be related outgoing or incoming mail time delays.  For example, in the Exchange service monitor metrics graph below, the mail server experienced a high SMTP Local Queue Length that did not always coincide with the SMTP Messages Per Second count:

Configuring Splunk Query Monitors

To configure a Splunk Query monitor, do the following:

1. Complete the monitor information fields.
   See Monitor Identification for more information.
2. Complete the Splunk Query Settings:
   

   • Splunk query
     The Splunk query string that is used to search the log file for an error condition. You can enter any Splunk query string in this field. For example, the following searches the log files for any instances of sendmail and error in relation to the mailServer host within the last two hours:
     host::mailServer sendmail error hoursago::2
     For more information on the syntax of Splunk queries, refer to search information found in the Splunk User Manual.

     To minimize the risk of the monitor timing out, avoid using open-ended queries; instead use relative time ranges for a block of time, or with the snap-to-time modifier such as -1d@d (yesterday starting from 12:00:00 AM).

   • Result count of splunk query
     Enables Uptime Infrastructure Monitor to alert you when the number of results that match your Splunk query exceeds the defined warning and critical thresholds.
     For example, you can configure the monitor to issue a Warning alert when five or more Splunk results matching your query are returned, and a Critical alert when 10 or more results for your query are returned.
   • Response Time
     Enter the Warning and Critical Response Time thresholds. For more information, see Configuring Warning and Critical Thresholds.
3. To save the result-count or response-time data for graphing or reporting, click the Save for Graphing checkbox beside the appropriate checkbox(es).
4. Complete the following settings:
   
   • Timing Settings (see Adding Monitor Timing Settings Information)
   • Alert Settings (see Monitor Alert Settings)
   • Monitoring Period settings (see Monitor Timing Settings)
   • Alert Profile (see Alert Profiles)
   • Action Profile (see Action Profiles)
5. Click Finish.

Before You Begin

Before you can monitor Live Splunks generated on a Splunk server, you must do the following:

1. Edit the alertUptime.py script to point to the Uptime Infrastructure Monitor Monitoring Station:
   
   • Navigate to the /scripts directory on the Monitoring Station.
   • Open the file alertUptime.py in a text editor.

   • Find the following entry in the file:

     host = "uptime-host"
     port = "9996"

   • Change the values for host and port to the host name and port of the Monitoring Station.
   • Save and close the file.
2. Edit the alertUptimeStatusHandler.sh script to configure how the Live Splunk is reported on the Monitoring Station:
   
   • Open alertUptimeStatusHandler.sh in a text editor (found in the /scripts directory on the Monitoring Station).
   • For the message option, enter a diagnostic message that accompanies a Live Splunk captured by the Uptime Infrastructure Monitor service monitor.
   • For the status option, enter the status of the monitored service.
   • For the monitorName option, enter the name of the service monitor that is listening to the Live Splunk.
   • Save and close the file.
3. Copy the alertUptimeStatusHandler.sh and alertUptime.py scripts from the Monitoring Station’s /scripts directory to the
   /data/splunk/bin/scripts directory on the Splunk server.
4. Configure a Live Splunk. For information on configuring Live Splunks, see the Splunk user manual.
   When setting up your Live Splunk, select the Run the shell script option on the configuration page. Then, enter the path to alertUptimeStatusHandler.sh in the field.

Configuring the Live Splunk Listener Monitor

To configure a Live Splunk Listener monitor, do the following:

1. Complete the monitor information fields.
   To learn how to configure monitor information fields, see Monitor Identification.
2. Complete the following settings:
   
   • Timing Settings (see Adding Monitor Timing Settings Information for more information)
   • Alert Settings (see Monitor Alert Settings for more information)
   • Monitoring Period settings (see Monitor Timing Settings for more information)
   • Alert Profile settings (see Alert Profiles for more information)
   • Action Profile settings (see Action Profiles for more information)
3. Click Finish.