• Created by Unknown User (adimopoulos), last modified by Unknown User (dbranton) on Mar 03, 2014

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This error indicates that the HOSTID linked to your up.time license key does not match the HOSTID of your current monitoring station.

There are a few reasons why this error may occur:

  1. You have installed the monitoring station on a new system and are still using your old license key.
  2. You made changes to your system hardware.
  3. You have re-installed your Operating System.
  4. If your system is a VMware instance, the UUID or MAC address for the instance may have changed.

Regardless of the root cause, you will need to generate a new license key that matches the new HOSTID (Finding Your HOSTID).  You can do this by logging into the uptime licensing portal and clicking Re-host License Key beside your up.time deployment.

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